Every enterprise technology company has a “delivery” function that assists customers in configuring and installing their software and onboarding their customer data. This function is among the first to experience transformative automation through AI, resulting in significant cost savings and enhanced customer experience.

Generative AI will not replace delivery teams entirely but will provide a co-pilot experience, where AI works alongside and assists team members to enhance productivity and effectiveness. This white paper serves as a guide for creating such a “Product Implementations Co-Pilot” for your company.